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Riverside Holistic Massage Policies

CONTACT INFO

Mary Kinlen
Email: mary@riversideholisticmassage.com
Phone: (951) 787-4895
PAYMENT: ALL MAJOR CREDIT CARDS AND PAYPAL ACCEPTED.


Ordering Information

SHIPPING

Orders are processed the following day, are "made-to-order" to ensure freshness, and may take up to ten days for delivery. All domestic orders are shipped US Priority mail with confirmation. International orders are shipped USPS Global Priority Mail. For International customers the total will be processed in American Dollars, your credit card will reflect American currency. there is a no minimum dollar amount to place an order.  We recognize there are many different size businesses out there and we don't want to leave any of them out.


Please take extra care to make sure that you enter your shipping information correctly.  You will have a minimum of two opportunities to confirm that all of the information that you entered is correct before you finalize your order.  You will also receive an automatic email confirmation, of your order, at the email address that was used when you placed your order.  We will ship your order to the address that you entered.  Your order will be shipped to the address that you entered when you placed your order unless you contact us with alternate shipping information.  Please be prepared to verify that you are the person who placed the order if you have to contact us to change the shipping address.


Riverside Holistic Massage If you enter incorrect shipping information, when you place your order, the package will ship to the address supplied and the carrier may, or may not, be able to deliver it.  If it can not be delivered the carrier will charge the return shipping charges to R and return the package.  We will contact you about the failed delivery.  If it is confirmed that you entered incorrect shipping information you will need to pay to re-ship your package to the correct address and you will be required to pay the return shipping charges that resulted from the package being shipped to the incorrect address supplied at the time of the order.  If the package is left at the incorrect address, and you contact us to make us aware of the mistake, we will have the carrier attempt to pick the package up, at the incorrect address, and we will do our best, and require that the carrier does their best, to get your package from the receiver and back on its way to you.  You will be required to pay any additional shipping charges. 


PAYMENT POLICY FOR ONLINE ORDERS

All orders must be paid in advance of shipping. We accept Paypal, Visa, MasterCard, American Express and Discover Card. For International customers the total will be processed in American Dollars, your credit card will reflect American currency. If there is a discrepancy with what the website charged you for your order, shipping or product, you will be notified via the email address associated with your order and we will charge any deficiency to the original method of payment if you paid by credit card or we will send you a Paypal request if paid through Paypal. 


SHIPPING POLICY WITH PAYPAL TRANSACTIONS

If you pay by PayPal your order will be shipped to the address that you selected as your shipping address with PayPal.  We can not ship to any other address.  If you need to change the address, for your order, you will need to change your address with PayPal before placing your order.  If you entered an address at PayPaI, that can not be shipped to, then you will need to cancel your order and place a separate order with the correct address after changing your address at PayPal.  If your order has already processed before you contact us that the shipping information is incorrect your refund will be subject to any applicable cancellation fees.  If you enter a shipping address on Riverside Holistic Massage website, to calculate the shipping cost, and then use a different address when you are re-directed to, and check out at, PayPal, you will be responsible for the shipping charges to the address that you selected at PayPal as that is the address that your order MUST be shipped to and we will contact you for any shipping owed and your order will not ship until you pay the shipping charges to the actual address being used for shipping.


CHANGING YOUR SHIPPING INFORMATION

If you have placed your order and find that you need to change the shipping address, please call us as soon as possible. If your package has already shipped and the carrier has to change the deliver address, of a package already in their system, there is a fee. Your original method of payment will be charged a $15.00 address correction fee. This fee will be paid whether they are able to catch the package, and update the address, or not. The fee is compensation for the follow through work that they must do in order to try to change the address, of a package already in their system. This is not our policy and is beyond our control. Sometimes we are able to get the carrier to override the fee when the change does not get handled in time. If that is the case then we will refund the fee. If it has not shipped then we will make every attempt to change the shipping address. 


Our system is fully automated so we can not guarantee that your order will ship to the updated address. We will not reimburse any shipping charges for mis-delivered packages, due to an address change so, please be prepared to make the arrangements, necessary, to get your package from your original shipping address to your updated address. The only way to guarantee that your package is delivered to the address, that you prefer, is for you to make sure that you place your order with the corrections.